Refund Policy

NovoVault does not accept returns or exchanges except in the event that an item is received with a verified defect or is materially not as described in the original listing. In such cases, customers must contact our support team promptly and provide clear documentation, including photos and/or videos, detailing the issue so that it can be reviewed and resolved appropriately. All claims are evaluated on a case-by-case basis, and resolution options may include replacement, partial refund, or other reasonable solutions at NovoVault’s discretion. For LEGO® sets or other sealed items, if a customer has concerns regarding the condition or integrity of factory seals, we strongly recommend recording a continuous video of the unboxing process from start to finish, as this helps ensure transparency and assists our team in accurately assessing any concerns. Our goal is to maintain a fair, respectful, and efficient resolution process while continuing to uphold the quality and trust our customers expect from NovoVault.