At NovoVault, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, make a purchase, create an account, or submit information through our forms.
Information We Collect
We may collect personal information you voluntarily provide, including but not limited to your name, email address, phone number, shipping address, billing details, and payment preferences. When submitting items for sale or consignment, we may also collect information related to the items you submit, including photos and descriptions. Additionally, we automatically collect certain non-personal information such as browser type, device information, and site usage data to improve website performance and user experience.
How We Use Your Information
The information we collect is used to:
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Process orders, payments, and store credit
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Review and respond to sell or consignment submissions
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Communicate with you regarding orders, submissions, or support inquiries
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Improve our website, services, and customer experience
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Comply with legal and regulatory obligations
Payment Information
Payments are processed through secure third-party payment providers. NovoVault does not store full payment card details on its servers. Any payment information is handled in accordance with the privacy policies of the respective payment platforms used.
Sharing of Information
We do not sell, rent, or trade your personal information. Your information may only be shared with trusted third-party services necessary to operate our website and fulfill transactions, such as payment processors, shipping providers, and website hosting services, all of which are required to maintain appropriate security standards.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to safeguard your data.
Cookies & Tracking Technologies
NovoVault uses cookies and similar technologies to enhance site functionality, analyze traffic, and improve user experience. You may choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.
Your Rights & Choices
You may request access to, correction of, or deletion of your personal information by contacting us. You may also opt out of marketing communications at any time by following the unsubscribe instructions included in emails or contacting us directly.
Third-Party Links
Our website may contain links to third-party platforms such as eBay or Whatnot. NovoVault is not responsible for the privacy practices or content of external sites, and we encourage you to review their privacy policies separately.
Changes to This Policy
NovoVault reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page.
Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Email: support@novovault.com
